Online Ordering - Google Business Profile
The Slice Google Business Profile (GBP) integration helps you claim your profile, become the Primary owner of your GBP, and set Slice as the manager role. Once integrated with Slice, and Slice has the “Manager” role, we ensure that your hours, menu links, and ordering options are accurate on Google, so customers always see the correct information.
With Slice in this role, the Order Pickup and Order Delivery buttons on your profile point to your Slice ordering page. It’s one of the best ways to protect your online presence, make it easy for customers to order, and keep everything in sync without adding more to your plate. Slice also helps further optimize your GBP according to best Local SEO practices and Google’s guidelines, so your profile ranks better in local search. This includes publishing GBP Posts, responding to customer reviews, and keeping your profile updated with accurate details.
Claim your Google Business Profile from the Owner’s App
1. Go to the Owner’s App (web) and open Online Presence.
2. Select Google Business Profile.
3. Click Log in with Google and choose the Gmail account you use to manage your profile.
4. Select your business location, confirm your shop name and address, and then click 'Confirm Business'.
5. Click Manage on Google to open your profile.
Option 1: You already own the profile
Your profile will open in Google. Follow the steps below to add Slice as a Manager.
Option 2: Someone else owns the profile
If Google indicates that the profile is already owned, click "Claim your business." Confirm your shop information and request access. Please fill out the required fields and submit your request. If approved, you will become the owner. If denied, you can appeal the decision. After the appeal, Google may request that you verify by phone. For phone verification, confirm your shop phone number, receive the call, enter the six-digit code, and submit. Verification review may take up to five business days. Once verified, follow the steps below to add Slice as Manager.
Option 3: Your shop has no profile yet
If your shop is brand new and has never had a GBP listing, you may not see the option to create it directly in the Owner’s App. In that case, contact Slice Support, and we will guide you through creating the profile with Google.
Add Slice as a manager
In Google, open Business Profile settings.
Select People and access.
Click Add.
In the email or organization field, enter the Slice Organization ID.
Select the Manager role and finish the invite.
Important: Keep Owner roles limited to yourself and only a few trusted people. Slice only requires Manager access to maintain and optimize your profile.
Learn more: Manage your Business Profile owners & managers
Set Slice as your preferred online ordering provider
In Google, open Food ordering from your business profile.
Choose the Slice ordering option or add your Slice link if needed.
Select Set as preferred for pickup, delivery, or both.
Click Save.
Learn More: Google Help: Set a preferred online ordering provider
How Slice keeps your profile accurate and active
Google enforces a 7-day waiting period before a new Manager can make edits. During this time, no changes can be made.
Once Slice is authorized as Manager, we will:
Sync your hours, name, address, and website link with your Slice account
Update your online ordering links to direct customers to Slice
Keep holiday hours, special closures, or emergencies accurate
Continue to optimize your GBP, including addressing changes that may come from Google or from customer feedback on Search or Maps
Respond to reviews professionally and consistently with ongoing daily review management
Publish GBP Posts, photos, and updates to improve visibility
Help with suspensions and reinstatement if issues arise
Learn more: Tips to improve your local ranking on Google
Troubleshooting
If your profile is owned by someone else, request access through Google. If denied, appeal and complete the verification process.
If you do not see the Food ordering options or the preferred setting, Google may not offer this feature in your region. However, we can investigate to see if there is a troubleshooting solution.
If your shop does not have a profile, contact Slice Support to create one.
