Customer service - Slice — Built to Grow Independent Restaurants

An independent pizzeria’s guide to knowing how to actually talk to pizza customers

December 10, 2025

Building customer loyalty
Customer service

You didn’t get into pizza to “leverage data” and “activate omnichannel retention touch points” to understand your pizza customers better. You should still try to know what customers are thinking…

“Give me one shot, try the pizza” — A Mexican shop owner’s honest plea

August 24, 2025

Customer service
Getting new customers
Managing delivery
Social media

John Colorado’s journey into pizza began at just 14 years old, shortly after immigrating from Mexico. What started as a summer trip turned into a life-changing introduction to the pizza…

Everything locale — from an in-house garden to local vendors

July 20, 2025

Building customer loyalty
Customer service
Getting new customers
In-store ordering
Online ordering
Pizzeria technology
POS solutions

View this post on Instagram A post shared by Slice (@slice) Giuseppe Ottaiano Jr. grew up with pizza in his DNA. As his family owns New Jersey staple, Calabria Restaurant…

“You sell yourself to the business”

July 15, 2025

Building customer loyalty
Customer service
Pizzeria technology

View this post on Instagram A post shared by Slice (@slice) La Strada Pizzeria stands out as a local gem in the heart of Brooklyn. Known for its welcoming atmosphere…

Perfect doesn’t exist — even at Best Pizza

May 7, 2025

Building customer loyalty
Customer service
Enhancing Google listing
Optimizing menus
Social media

View this post on Instagram A post shared by Slice (@slice) Frank Pinello’s journey into the pizza world started humbly — working in a pizza shop at just 13 years…

Creating a welcoming, affordable environment for the community

April 23, 2025

Building customer loyalty
Customer service
Optimizing menus
Staffing

View this post on Instagram A post shared by Slice (@slice) Tina Casale, owner of The Astarita Pizza in Brooklyn, grew up in a pizzeria — literally. “My father and…

The 50+ year green light to make pizza in Brooklyn

April 21, 2025

Building customer loyalty
Customer service
In-store ordering

View this post on Instagram A post shared by Slice (@slice) Giovanni Alonso grew up in Luigi’s Pizza in Park Slope after his parents opened the shop in 1973. Growing…

Make pizza with love and intention

April 18, 2025

Building customer loyalty
Customer service
Supplies

View this post on Instagram A post shared by Slice (@slice) Some of Achille Confuorto’s earliest memories were made in the kitchen with his mom — rolling dough, preparing sauce,…

Passing the pizza torch: A father-son legacy at Knapp Street Pizza

April 18, 2025

Building customer loyalty
Customer service
Getting new customers
Phone ordering
Social media
Staffing

View this post on Instagram A post shared by Slice (@slice) In a recent conversation with Nicholas and his father, Frank, the owners of Knapp Street Pizza in Brooklyn, we…

Inside the daily routine of a real pizza operator — Vincent Rotolo of Good Pie

April 17, 2025

Building customer loyalty
Customer service
Managing finances
Social media

Vincent Rotolo’s story is one of grit, passion, and relentless commitment to craft. At Good Pie in Las Vegas and Henderson, he’s built more than a pizzeria, he’s built a…

Tag: Customer service