Protect Yourself From Scams
Scammers may attempt to contact you via phone, text, or email — pretending to be someone you know or from an organization you trust such as Slice. Using that trusted relationship, they may try to convince you to hand over personal details, make a payment, give them access to your computer, or follow a link to a malicious website.
This page helps you recognize scams, report them, and avoid being scammed.
Remember: If you are in any way suspicious or feel pressured into anything, hang up or stop replying.
Trust your instinct and take time to check if the call, text, or email is genuine.
You can always call us back on the following numbers:
Partner Support: (855) 237-4992
Customer Support: (888) 974-9928
Sales: (844) 880-2346
To confirm that the person you are speaking to is with Slice, ask them to verify today’s PIN number. This is an always-updating four-digit code that only you and Slice can see, viewable in your Owner’s Portal. More information is in the Verification PIN System section.
Recognizing a Scam
Scammers can use a number of technical and social tricks, including:
PHONY PHONE NUMBERS
Scammers are able to make calls/texts appear to be coming from a number you may recognize as Slice. This is called “number spoofing,” and makes it so the number that appears on your caller ID is one you think you know and trust. Note these scammers can only spoof the number they are calling from — they cannot involve themselves if you call the above Slice numbers. Do not use the fact that the caller’s number appears to be a Slice number as proof that the person calling is from Slice.
KNOWLEDGE OF YOUR BUSINESS
Scammers often know a bit about you. They often research how the businesses they are attempting to imitate work, so they may appear to know (or fake) some of your relationship with Slice. They might also know a few personal details about you and try to use this information as proof of their identity. However, they may be guessing, especially if they get anything wrong. Do not trust a caller because they seem to know some of your information.
FAKE URGENCY
Scammers rely on causing alarm to create panic. Take the time to review what the caller is asking of you. Check below the list of information that Slice will never ask you for. If you are unsure, you can always tell the caller you will call Slice back at the Slice numbers above. Be cautious of anything that implies you must act immediately.
INCONSISTENT EMAIL ADDRESSES
Check the “FROM” field on emails from Slice before clicking any links. We have taken measures to secure our email addresses, and scammers cannot fake them — you can always verify when an email is truly from Slice. All emails from Slice will have an email with “@slicelife.com” in the “FROM” field.
Reporting a Scam
If you’re suspicious of a phone call, email, or text message, hang up the phone/don’t click any links, and report it. You can report any suspicious communications related to Slice at the numbers above. This helps our team stay ahead of the latest scams so that we can protect our partners. If an email or text message is a scam, remember to delete it so that nobody accidentally interacts with it later. If you’re even a little bit suspicious of a phone call, email, or text message, it’s better to be safe than sorry: Report it.
Red Flags
Phone fraud and email scams can be hard to spot. Slice has enhanced our security and put in place a number of controls to protect you. To help you spot a scammer from a genuine Slice call, email, or text, look out for these patterns:
Slice will never call you to ask you to share personal information
Slice will never ask you for your password or email address (once your account is set up)
Slice will never ask you to set your password to anything we suggest — only you should know your password
Slice will never tell you to reset your password — if you initiate a password change by clicking the “Reset Password” link in your Owner’s Portal, you will receive an email with a link
Slice will never ask you for remote access to your computer
Slice will never try to pressure you into making a payment or moving money
Slice will never rush or panic you if you ask questions or want to verify our caller
Slice will never send you a text message with a 6-digit code if we called you — we only use this to verify you if you call us
Note: If you call Slice to make changes to your account, Slice may send you a text message with a 6-digit code to verify you. In this case, Slice is verifying that the person calling is you, and not a scammer trying to target Slice support (pretending to be you).
Verified Slice Communications
Phone calls from Slice will come from the four phone numbers listed at the top of this page for Partner Support, Customer Support, and Sales
Text messages (about your business) from Slice will come from (646) 542-1877
Emails from Slice will come from an email address ending in @slicelife.com
Verification PIN System
To help protect you, Slice has enhanced our security and implemented a PIN Verification mechanism on our Owner’s Portal product. You do not need to memorize or create your PIN.
If you receive a call from Slice and you are not sure if it is genuine, simply go to your Owner’s Portal. Your daily four-digit PIN number is located below your Partner Success Manager’s name. This PIN number changes daily and is unique to your shop.
If the caller is genuinely calling from Slice, they will have access to that same PIN. Never reveal this PIN number to the caller, instead ask the caller to verify themselves by telling you the PIN, such as: “Can you please tell me today’s Slice PIN number?”
A genuine Slice caller will give you the PIN. A scammer will try to divert your attention, or ask you about the PIN, say their system isn’t working properly, or guess. If the caller does not give you the PIN, put the phone down: They are not from Slice.
Current Common Scams
Scammers may contact you saying that you are due for a free tablet or an upgrade to your existing Slice tablet. If anyone reaches out to you about your tablet, ask them to verify today’s PIN number using the system above.
Scammers may contact you saying you need to give them information so they can do a security update. They are using the potential fear of a security update to encourage you to give them the information they want.
Scammers may contact you and ask you to verify yourself by sending you a code over text. Slice will not do this. We may ask you to verify yourself if you call Slice, but we will not ask for verification if we call you.
What To Do After Responding to a Scam
Don’t panic. Call Slice immediately on any of the numbers above, let us know what information you have shared, and we will ensure that your data is protected within our systems.
FAQ
If I think I’ve responded to a scam, can I still take orders?
Yes
I’ve given my Slice password to a scammer, what can I do?
We recommend you change your password immediately at https://owners.slicelife.com/password-reset-email and contact Slice on any of the numbers above to let us know about the scam.
I’ve given my PIN code to a scammer, what can I do?
Don’t worry. If a scammer has your daily PIN code, they may attempt to trick Slice into thinking they are you. However, that PIN code is a way for shops to verify Slice callers, not the other way around. Slice doesn’t use that PIN when a shop owner calls Slice. If you’ve given out your PIN code, call Slice to let us know. All PINs are changed daily, so you can simply use your new PIN tomorrow.