Help Center

Find answers to your common questions here. Already partnering with Slice? Your Account Manager can help with questions and insights specific to your pizzeria.

Contact information

For customer support:

(888) 974-9928
[email protected]

We offer friendly, human, one-on-one support 24/7/365 — however, if you prefer to troubleshoot solo, please visit our Resource Center. It has step-by-step guides and more information for everything Slice offers.


For media inquiries:

[email protected]

General support

  • If you forgot your password, you can reset it using the reset password page. If you have forgotten the email address you used to join Slice, please contact customer support at (888) 974-9928.

  • Everything associated with your shop and Slice account can be found on your Owner’s Portal. For monthly statements, click “Orders” in the navigation bar, then “Statements.” They’re all there as downloadable PDFs. To view your transactions from the last 30 days, click “Orders” from the navigation bar. Next, select “Digital Orders” or “Phone Orders.” For help, please contact (888) 974-9928.

  • Please call (888) 974-9928 to change your direct deposit settings.

  • Payouts are sent via Direct Deposit to your bank account with your preferred frequency — either daily, weekly, bi-weekly, or monthly. You can change your preferred payout frequency by contacting (888) 974-9928.

  • Please contact customer support at (888) 974-9928. They’ll resolve any incorrect payment issues as soon as possible.

  • Slice uses a trusted third party for processing payments, ensuring that all data is securely encrypted and transmitted. Your payment information is captured only by Slice and is never shared with any other third party.

Platform support

  • You can make these types of menu changes directly from your Owner’s Portal or call (888) 974-9928 for friendly help.

  • You can easily update your menu information on your Owner’s Portal. Log in and click “Menu” from the navigation bar. Next, scroll to the item you wish to change and click “Edit.” Once you click “Save Changes,” your changes will go live instantly. You can also call us at (888) 974-9928 to make changes for you.

  • You can easily update your menu categories on your Owner’s Portal. Log in and click ”Menu” from the navigation bar. Next, select “Categories” on the left-hand side. Scroll to the category you wish to change and click “Edit.” Once you click “Save Changes,” your changes will go live instantly. Alternatively, contact us at (888) 974-9928 to make any changes for you.

  • You can add a custom image to any item by uploading it in your Owner's Portal. Log in and click “Menu” from the navigation bar. Next, scroll to the item you wish to add a photo for and click “Edit.” Once you click “Save Changes,” your changes will go live instantly. Feel free to call (888) 974-9928 for assistance.

  • You can add a discount to your menu via your Owner’s Portal. Log in and click “Discounts” on the left-hand side. Alternatively, you can contact us at (888) 974-9928 for help adding or editing a deal or discount.

  • You can access a library of images to use on social media within your Owner's Portal. Log in and click “Marketing” on the left-hand side.

  • If you’re using a tablet provided by Slice, mark an item out of stock by visiting the “Menu” item on the tablet. You can also mark items as OOS (out of stock) via your Owner’s Portal. Log in and click “Menu” from the navigation bar. Next, scroll to the item you wish to mark as OOS, and indicate the time frame that the item should remain OOS. Your changes will go live instantly. If you need help, call (888) 974-9928.

  • You can change your restaurant hours from your Owner's Portal. First, click “Hours” from the navigation bar, then scroll to the day of the week that you would like to edit. Once you have chosen a Start Time and End Time for the day, click “Save.” Your updated shop hours will take effect immediately. You can also add additional time slots on the same day if, for example, you open for lunch, close, then reopen for dinner. To add a new opening, click on the day that you want to edit. Choose “Add Additional Time.” Once added, click “Save.” If you need help, just call (888) 974-9928 and we can change your hours for you.

  • You can change your delivery and pickup times from your Owner's Portal. Start on the hours page, then scroll to the section that lists the days of the week. Above “Monday,” toggle between “Pickup” and “Delivery,” to set different hours for each type of order.

  • You can change your restaurant hours from your Owner's Portal. Add holiday hours or closings by clicking “Closings” on the hours page. From there, click “Add Closing.” Once you have specified the duration of your closing time, add a reason and click “Save.” In the “Closings” section, you can specify if you’re closed for delivery, pickup, or both. Feel free to add as many closing periods as you need. Please note: The reason you select for closing will be shown on your shop menu.

  • Your delivery zone is the distance where you will fulfill delivery orders. To guarantee accuracy, we work with you to draw a virtual delivery zone around your neighborhood or city. You can have multiple delivery zones with multiple different delivery fees/minimums. Call (888) 974-9928 to add or edit delivery zones.

  • We can update these for you — contact (888) 974-9928 for support.

  • Yes! Call (888) 974-9928 for more details about discounted, integrated delivery.

  • Yes, you can integrate your pizzeria with Order with Google so users can discover you on Google Search and Maps, then be easily redirected to your website to complete their order. If you would like to turn this feature on or off, please call (888) 974-9928.

Hardware support

  • It’s easy and we’ll help you every step of the way. When you receive your tablet, please call (888) 974-9928 to get started.

  • Any issues that arise can usually be fixed by rebooting your tablet. Before restarting it, make sure your tablet is close to your Wi-Fi router so that the signal is strong. Next, press the power button for two to three seconds. Once a menu appears, tap “Reboot.” Your tablet will start back up again and should be business as usual. If this does not solve your issue, please don’t hesitate to call us at (888) 974-9928.

  • To receive orders at the right time, it’s important that the time zone on your tablet is correct. If you notice it’s wrong, please update it ASAP. To do this, go to your tablet’s home screen. Next, swipe up and select “Settings,” then “System,” then “Date & time,” and lastly, “Select time zone.”

    Once you have chosen the correct time zone, please call us at (888) 974-9928 so we can ensure the changes are applied correctly across our systems.

  • Yes, your tablet can connect an Epson Bluetooth TM-T20 (Bluetooth) or Star Micronics TSP100 LAN (Wi-Fi) printer. You can follow the setup instructions under the “Options” menu item on your tablet or call (888) 974-9928 for one-on-one setup support.

  • Many tablet charging issues are fixed by turning the tablet off and charging it overnight in a wall socket — preferably from a different power socket. If this doesn’t solve the problem, please call (888) 974-9928 for troubleshooting.

  • To reconnect to Wi-Fi, click the home button. Tap on the three white dots on the top right corner. Next, navigate to “Wi-Fi Connection” and press and hold the name of the network you’re trying to connect to. A dialog box should appear with an option to “Forget Network.’’ Tap this option to forget the network. Now reconnect to the network by tapping its name and entering your Wi-Fi password. We’re happy to help solve connection issues — just call (888) 974-9928.

  • Yes. You can get detailed how-to information on our Slice Register Help site.

“I don’t want someone else handling my product. Slice gives me full control, 24/7 support, and the tools I need to thrive as a pizzeria owner.”

— Matt Brick, Owner of Brick’s Pizza

brick's pizza logo

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