Online Ordering - Order Management
In this Article:
The Order Management screen helps you track and manage all orders in real time. Here’s an overview of the available sections:
New: All new Slice and third-party orders waiting for confirmation. Slice orders appear on the left, while orders from other providers appear on the right.
Scheduled: All Slice Online Orders planned for a future date that have already been accepted.
In Progress: All Slice and third-party orders that have been received and are awaiting pickup or delivery.
Completed: All orders that have been manually moved from In Progress to Complete, as well as voided orders.
Use the search icon in the top right to find orders by order number or phone number.
New
The New Order screen helps you manage incoming orders efficiently. Here’s how it works:
When a new order comes in, you will hear a sound and see an alert on the screen. If the screen is idle, a large red notification appears in the middle, showing the number of new orders.
Orders from Slice appear on the left, while third-party orders (such as Uber Eats or DoorDash) appear on the right with the provider’s name and logo.
If the Auto-Confirm Orders setting is enabled, orders will skip this screen. Orders needing immediate preparation go directly to In Progress, while future orders move to Scheduled.
Managing a New Order:
Tap the order to open a pop-up with order details.
The pop-up includes the order number, customer phone number, items ordered (with quantity and price), total price, payment details, order type (pickup or delivery), and a time selection for pickup or delivery.
The Napkins & Utensils Opt-In ensures customers are asked at checkout if they want utensils included, helping reduce waste and comply with local laws. If your shop does not offer utensils, call (888) 974-9928 to disable this question for your customers.
Confirm: Select a time estimate and confirm the order for preparation. The available times are set in the Shop Status screen in the app. The shortest estimated time is determined by the shop’s settings, and additional options increase in 15-minute intervals. Third-party orders must be confirmed within 3 minutes or they will be automatically canceled.
Print: Print a physical copy of the order for reference (applicable if you have a printer from Slice).
Reject: Choose a rejection reason (such as shop closure, order issues, or shop-related issues). Third-party orders can also be rejected if necessary.
Adjust: Modify the order by adding a charge or issuing a credit (limited to 25% of the order total). Order adjustments are used for cases such as customers entering special instructions without paying or refunding customers for items that are now 86’d.
If the required adjustment is 25% or less, you can process it directly through the app.
If the required adjustment is greater than 25%, you must call Slice Support for assistance.
Third-party orders cannot be adjusted—if changes are needed, you must contact the provider directly.
Scheduled
The Scheduled Orders screen helps you manage future orders efficiently. Here’s how it works:
View Scheduled Orders: This screen shows all Slice Online Orders that have been accepted and are scheduled for a future date and time. Third-party orders will never appear here, as they always require immediate preparation.
Review Order Details: Tap an order to view the order number, customer phone number, items ordered (with quantity and price), total price, payment details, order type (pickup or delivery), and the scheduled time for preparation.
Manage Scheduled Orders:
Alert & Order Movement: You will receive an alert 1 hour before the prep time to move the order from Scheduled to In Progress. If you do not move the order manually, it will remain in Scheduled until you do so.
Printing: The scheduled order prints once when it is accepted and again when it is moved to In Progress.
Move to In Progress: If you want to begin preparing an order ahead of schedule, you can move it to In Progress manually and trigger the auto printing.
Adjust: Modify the order by adding a charge or issuing a credit (limited to 25% of the order total). If an adjustment over 25% is needed, you must call Slice Support.
Reject: If you can no longer fulfill an order, you can reject it and choose a reason (such as shop closure, order issues, or shop-related issues).
Print: Print a physical copy of the order for reference (applicable if you have a printer from Slice).
In Progress
The In Progress page helps you track active orders that are being prepared for pickup or delivery. Here’s how it works:
View Active Orders: This screen displays all Slice and third-party orders that have been confirmed and are currently being prepared. Orders are listed with details such as order number, order type (pickup or delivery), customer name and phone number, total amount, order placement time, and estimated time of arrival (ETA).
Adjust: Modify an In Progress order by adding a charge or issuing a credit (limited to 25% of the order total). Order adjustments are used when a customer requests modifications in the special instructions without paying or when an item is no longer available.
If the required adjustment is 25% or less, you can process it directly through the app by selecting ‘Adjust’ on the order screen, entering the adjustment amount, selecting a reason, choosing a tax category if applicable, and adding any optional notes before submitting.
You must call Slice Support for assistance if the required adjustment exceeds 25%.
Third-party orders cannot be adjusted—if changes are needed, you must contact the provider directly.
Print: Print a receipt or kitchen ticket for an In Progress order if you have a printer set up through the Register app.
Complete Orders: Orders will remain In Progress until manually moved to Complete.
Select Multiple: This allows you to move multiple orders to Complete simultaneously.
Use the search button in the top right to find specific orders by order number or customer phone number.
Completed
The Completed Orders screen helps you keep track of all orders that have been fulfilled or voided. Here’s how it works:
View Completed Orders: This screen displays all Slice and third-party orders that have been manually moved from In Progress to Completed. It also includes orders that have been voided. Each order is listed with details such as order number, order type (pickup or delivery), customer name and phone number, total amount, and order completion time.
Manage Completed Orders:
Review Order History: Check past orders for reference or to confirm details if a customer has a question.
Search for Orders: Use the search button in the top right to find completed or voided orders by order number or customer phone number.
Print Orders: If you need a physical copy of a completed order, you can print it (applicable if you have a printer from Slice).
