Online Ordering - Getting Started
In this Article:
Welcome to Online Ordering with Slice!
Here, we’ll walk you through the onboarding process when you sign up for Slice and provide a step-by-step guide to get your iPad ready to start receiving orders. Let’s get you set up and ready to serve your customers!
Onboarding with Slice
Once you’ve signed your agreement and provided your menu, we’ll guide you through the onboarding call to ensure your shop is fully set up to accept online orders and manage them efficiently.
Onboarding Call Overview:
Owner’s App - Web Setup and Tour
Get a walkthrough of the Owner’s App - Web, where you’ll manage online orders, menus, hours, and payments.
Complete the Know Your Customer (KYC) verification with our payments team to enable payment processing.
When completing KYC, provide your business name (not just your restaurant’s name) and indicate whether your business is a sole proprietorship or a company to avoid verification delays.
Learn how to update business settings, view statements, and access key insights.
Set Up Your Shop’s Details
Choose your preferred contact method for staying connected with our team.
Establish your hours of operation to ensure accurate ordering availability.
Define your standard ETAs for pickup and delivery to provide realistic wait times for customers.
Get introduced to the Owner’s App (iOS & Android) and Owner’s App - Web, where you can adjust hours, ETAs, and menu settings anytime.
Scam Prevention & PIN Security
Learn how to use your Owner’s App - Web PIN to verify your identity when contacting Slice support.
Review common scams targeting restaurant owners and learn best practices for protecting your business.
Online Ordering Setup (Completed in Owner’s App - Web)
Use Owner’s App - Web to claim your Google Business Profile (this process may take up to 3 days).
Work with our team to create your Slice Custom Website or add order buttons to your existing website.
Configure your pickup and delivery availability to match your shop’s operations.
Menu Review & Setup (Completed in Owner’s App - Web)
Review the menu we’ve built to ensure it accurately reflects your offerings.
Verify pricing, confirm half toppings, and check item descriptions.
Work with our team to add high-quality photos of your menu items for better online presentation.
Learn how to update your menu anytime using the Owner’s App or Owner’s App - Web.
Rewards Program Explanation
Learn how the Slice Rewards Program encourages repeat customers and increases loyalty.
Understand how customers earn rewards and how your shop benefits from participating.
Slice Delivery through DoorDash Setup
If you’re using Slice Delivery powered by DoorDash, our team will guide you through the setup to ensure a seamless integration with your shop.
Order Management Setup (iPad & Other Methods)
Set up your iPad or other order transmission methods (Square, Clover, Checkmate POS, Fax, or Phone TM) to efficiently manage online orders.
Ensure notifications are enabled so you never miss an order.
Review order management tools to track, fulfill, and update order statuses in real time.
Hardware Setup
We’ll help you set up your iPad so you can start receiving Online Orders. Call (888) 974-9928, and we’ll guide you through the setup step by step to ensure everything is running smoothly.
1. Unbox and Check Equipment
Your package should include:
iPad with pre-installed Slice software
Epson TM-M30III printer (if ordered)
2. Set Up the iPad
Power On: Press and hold the power button on the left side of the iPad until the Apple logo appears.
Connect to Wi-Fi: Go to Settings > Wi-Fi and connect to your shop’s network. Ensure the connection is stable for smooth operation.
Log in to the Slice App: Open the Slice Register app and sign in with your shop’s credentials.
3. Connect Printers
Turn on the printer and confirm it connects to the iPad via Bluetooth in the iPad Settings. All printers come preconfigured to work with Bluetooth, which is the recommended setup for most shops. To check, go to Settings > Bluetooth on your iPad and ensure the printer is listed as Connected.
Please contact support at (888) 974-9928 if you prefer a different connection.
Pair the Printer with the Slice Register App:
1. Go to Settings in the bottom left corner.
2. Tap Receipt Settings, then Receipt Printers.
3. Tap on the newly discovered printer, such as Epson TM-m30III.
4. (Optional) Enter a name like Customer Receipt, Cashier, or Slice to help you recognize the printer.
5. Print a test page to confirm the printer is working properly.
6. Toggle on Automatic Printing: Online Orders for either Customer Receipts or Kitchen Tickets based on your needs.
Customer Receipts include all customer and financial information.
Kitchen Tickets only display items and relevant kitchen details by default. You can adjust what appears in the Kitchen Ticket settings.
If using third-party integrations, enable Customer Receipt and Kitchen as well.
Slice only supports printers that we have sold. Some Epson printers from other providers may work, but we cannot guarantee compatibility. Non-Epson printers are not supported. For the best experience, we recommend purchasing a printer through Slice to ensure full functionality.
4. Verify Everything is Working
Check that the iPad is connected to Wi-Fi and logged into the Slice app.
Ensure the printer is online and successfully paired with the iPad.
Have your Slice Live Support place a test order to confirm everything functions correctly.
Your Slice iPad is now ready to manage orders! If you experience any issues, call (888) 974-9928 for support.
