From busboy to boss: How Moez transformed his pizzeria with technology

Moez, the head of operations at Giacomo’s Pizza & Restaurant, has come a long way from his early days in the pizza business. His journey, marked by perseverance and a passion for the craft, showcases the power of dedication and smart business management. But beyond hard work, Moez has leveraged technology to streamline operations, optimize staffing, and keep his business running efficiently — even when he’s miles away.

A love for pizza and a drive for success

Moez’s story begins in the kitchen, where he and his brother would experiment with making pizza for their parents. His passion for the industry was evident from a young age, and he officially started working at 17 as a busboy, earning just $5 an hour. However, his path was far from easy.

Losing his father at 17, Moez faced immense challenges. With nothing handed to him, he built an inner drive that pushed him forward. “I created an inner personality as my boss,” he says. “That’s who makes me get up every day.” This relentless determination has been the backbone of his success.

The power of smart systems

While hard work and dedication have played a huge role in Moez’s journey, he acknowledges that successful entrepreneurs must think beyond daily operations. “You are an entrepreneur. You're not a worker,” he explains. “If you sit here and you're working all the time, you cannot manage the business.”

To achieve true efficiency, Moez emphasizes the importance of having the right systems in place. With the Slice Owner’s App, he has been able to create a seamless operation that allows him to focus on growth rather than just daily tasks. “Having everything in one hub is the most efficient way to run a business,” he says.

Features that drive efficiency

Technology has transformed the way Moez runs Giacomo’s, particularly in these key areas:

1. Staffing optimization

The Owner’s App has revolutionized how Moez manages his team. By tracking Sales Per Labor Hour (SPLH), he ensures he has the right number of employees scheduled at any given time. “Knowing how many employees to staff is very crucial in this business,” he shares.

2. Inventory management

Keeping track of inventory is no longer a guessing game. Moez utilizes the app’s sales mix report to monitor inventory with precision. “I’m like a hawk on it,” he says. The app helps him identify where losses are happening and which items to adjust purchasing for. “It makes it easy for me because I can see what I'm selling online and manage inventory accordingly.”

3. Accurate reporting

Financial tracking is essential for any successful business, and the app provides Moez with real-time insights. “You need to know your sales report, how many customers are paying cash, how many are paying credit,” he explains. The app even provides detailed breakdowns of how many slices, drinks, and entrees are sold, giving him complete visibility into sales performance.

Running a business from anywhere

One of the biggest advantages of using the Owner’s App is the ability to manage the business remotely. “I could be in a whole other country, and I'll be able to monitor it,” Moez says. This level of flexibility allows him to focus on scaling his business without being tied down to one location.

A passion for pizza and innovation

For Moez, running Giacomo’s is more than just a business — it’s a passion. “I do this with a passion. I do love it. I actually fell in love with what I do.” And with the right technology in place, he’s able to combine his love for pizza with smart business management.

His endorsement of the Owner’s App is simple yet powerful: “I would highly recommend the Slice Owner’s App. It's customized directly for pizzerias.”

Moez’s journey is a testament to what’s possible when passion meets perseverance — and when the right tools are in place to support growth.

Owner’s App is available with the all-in-one Family Membership plan. You can learn more about the Owner’s App on our website here. Already a Slice customer? Reach out to your Account Manager to make the most of the App today.